UMWEB | UMPortal | UMExpert | ICT Services


 • Dear Campus Community,
Kindly be informed,
all future login to UMMail/SiswaMail is directly via google login.
Please refer to guides given on howto access you UMMail/SiswaMail account.

Guide Web

Sign In To UMMail

Signin with Google

New To UMMail
  • Forgot Password
  • Mail Client Configuration
  • Disclaimer
  • Contact Us


  Dear users,

  There are few news about Google mail and Microsoft Online Services blocked/banned in certain countries

  - Google email service suspended by certain countries < Click Here >
  - Microsoft bans "embargoed" countries from Windows Live Services < Click Here >

  Both findings can be searched using the popular search engine (google, yahoo, bing etc).

  This also means that our student from US embargoed countries may not be able to access UMMAIL from their home country.

  To recover your UMMail password, please begin with these steps :.   

  1. Login to and submit a support ticket.
  2. Please login helpdesk system via your personal gmail account if your UMMail is non accessible.
  3. Please include your username, staff id and full name.
  4. Please upload a snapshot of your staff card for confirmation purposes
  5. Thank you.

  1. Account Settings :
      • [username]
  2. Configuration via POP:
  3. Configuration via IMAP :
For Users who faces error when using mail clients, please follow the steps below:
    • Change your clients password in UMMAIL
    • Click here to unlock your account
    • Enter your full UMMAIL address in the username (ie.
    • Try login in your mail client
For More detailed information please refer to : Google Mail Support

  Please be advised that all email shall now be park directly to Google Apps Server.
  Universiti Malaya SHALL NOT BE liable for any loss or damage caused by the usage of Google Mail from within the UMMAIL Portal.
  UM reserves the right to give your email address to 3rd party for the University’s programmme purposes.
  Any problem arises regarding the account, please DIRECT your question to Google Mail Administrator at
  For any enquiries / assistance please send us an email at sysadmin[at]
  Our Hunting Line :
  - 603 79675180 (staff) / 603 79676726 (student)
Please call us during office hours only.
Outside office hours, please email to sysadmin[at]
Monday-Thursday : 8.30am - 1.00pm 2.00pm - 5.30pm
Friday : 8.30am - 12.15pm 2.45pm - 5.30pm
(Malaysian Time, GMT +8.00)
Your IP:   
Last Updated :20th March 2024   
Data Centre Management Division, Centre for Information Technology, Universiti Malaya
Best viewed with Google Chrome (with resolution 1024x768)